TECSI · Diagnosis
Technical Diagnosis in Industrial Automation
Describe the problem and TECSI's engineering team answers: whether it is a bench case, what can be recovered and what no longer has replacement parts. If there is work to be done, it becomes a quote; if there isn't, you still leave with an answer.
- 12h
- Quote
- 24/7
- Support
- 42
- Brands serviced
Diagnosis
How it works
It is not a billed service and it does not end in a report: it is TECSI engineering answering the technical question before a quote exists. Whoever calls comes away with guidance, whether there is work to do or not.
- 01
You describe the problem
By phone, email or WhatsApp. The equipment model, what the machine is doing and for how long. That is all the conversation needs to start.
- 02
Engineering replies
Technical guidance at no cost, from the people who repair the equipment from the inside and know the failure mode, not from someone who read the manufacturer's catalogue.
- 03
If there is work, it becomes a quote
If the path is repair, retrofit or replacement, the request goes to quoting through the normal flow, with the same 12-hour turnaround that applies to any service.
- 04
If there isn't, you still come away with an answer
When the problem is not a bench case, that is the answer. A customer who gets guidance comes back when they need to; a customer who was sold something they did not need does not.
Commitments
Applies to every service
The commitments below do not depend on the equipment, the brand or the service hired.
12h
Quote in 12 hours
Diagnosis and commercial proposal delivered within 12 hours of receiving the equipment.
24/7
Emergency response
Team mobilized outside business hours, on weekends and holidays, for stopped lines.
Free
Loaner equipment
While we repair yours, we lend an equivalent unit so production does not stop. At no cost.
Free
Free assessment
Full technical evaluation of the equipment with no obligation to approve the repair.
Included
Free technical support
Post-repair follow-up and ongoing technical guidance at no additional charge.
Multi
Multi-brand parts
Spare parts stock: IGBTs, encoders and resolvers, including for discontinued lines.
Frequently asked questions
Is there a charge for the diagnosis?
No. Technical guidance before the quote is free of charge.
Do I have to ship the equipment to get started?
No. You describe the problem and the model, and our engineering team responds with guidance. If there is work to be done, it becomes a quote.
What if there is no viable repair?
You still come away with guidance: we tell you what can be recovered and what no longer has replacements on the market.
Services
Other services
- Equipment RepairOur own laboratory and on-site service, for every brand.
- Preventive MaintenanceScheduled plans to reduce unplanned downtime.
- Electrical PanelsFrom design to commissioning.
- Software Development and CustomizationSCADA systems, HMIs and PLCs.
- ProjectsSpecialized technologists, engineers and technicians.
- Parts and Equipment SalesMulti-brand spare parts, discontinued ones included.
Industries
Industries served
Every industry has its own standards, risks and critical equipment. We know yours.
- Food
- Automotive
- Beverages
- Rubber
- Ceramics
- Marine
- Pharmaceutical
- Wood
- Stone Cutting
- Metalworking
- Chemical
- Water and Sanitation
- Steel
- Glass
Send us the equipment. We give production back.
Free assessment and a quote within 12 hours. If the line is down right now, talk straight to the technical team on WhatsApp.
You need it, we solve it.